Ελληνικά

Terms & Conditions

The Company

The website www.avittia.com is managed by AVITTIA PRIVATE CAPITAL COMPANY. with VAT number 800879917 and belongs to KEFODE Attica tax office, is based in Alimos, 21 Metamorfoseos Sotiros Street, P.C.17455 and is registered with GEMI Number: 143807703000. The Online Store www.avittia.com provide its services to its visitors / members / customers upon their acceptance of the following Terms of Use. If you carry out Orders through www.avittia.com, you automatically accept these terms.

Please read them carefully.

User responsibility

Regarding the use of this website, the user declares and undertakes to be over 18 years old and assumes responsibility for any use of the website by minors on their behalf. The user is obliged to use the website in accordance with the law and the listed terms of use. Any use of the website for misleading, speculative purposes, or purposes capable of causing operational problems in the provision of its services is prohibited. Any illegal activity in the use of the website will result in the exclusion of the user from accessing the services provided.

The user is responsible for maintaining the confidentiality of their account access details and for restricting access to their computer and assumes responsibility for all activities that take place under their account password. In the case of a minor user, they are entitled to use the services offered only with the participation of a parent or guardian. The Company reserves the right to refuse the service, discontinue accounts, remove or modify content, or cancel orders at its sole discretion.

Electronic Communications

When you visit www.avittia.com, send orders or emails, you are communicating with www.avittia.com electronically. Therefore, you accept the right of the www.avittia.com website to communicate with you electronically. You agree in advance that these electronic communications and the information circulated through them satisfy the applicable legal requirements and rules regarding the exchange of such communications in written form.

Copyright

The content of this website belongs exclusively to AVITTIA PRIVATE CAPITAL COMPANY. Any copying, distribution, transfer, modification, or resale of the website content, as well as misleading the public regarding the actual provider of the website content, is prohibited. All services offered are provided only for personal, non-commercial use, provided that the user complies with all formalities and obligations concerning copyright and other relevant intellectual property rights, which are contained in the original material, in all copies of this material. It is not allowed to modify the website material in any way or reproduce, publicly exhibit, perform, upload, distribute, or use it for commercial or other purposes. Exceptionally, it is permissible to store individually a single copy of part of the content on a personal computer, for exclusive personal and non-public or non-commercial use, without deleting the indication of origin from this website, and without harming in any way the relevant intellectual and industrial property rights. The other products or services mentioned on the website and bearing the trademarks of respective companies, partners, and other types of entities are their own intellectual and industrial property.

License to Use and Access to the Online Store

The www.avittia.com provides its customers with a limited license to access and use www.avittia.com Online Store for placing orders and communicating with the company. Visitors to www.avittia.com retain a limited, revocable, and non-exclusive right to create a hyperlink to the home page www.avittia.com on a website they own, provided that such hyperlink does not describe www.avittia.com, or its products or services in a false, misleading, derogatory, or otherwise unpleasant manner. Any unauthorized use terminates the license or access granted by www.avittia.com.

Limitation of liability from the use of the Online Store

The Online Store www.avittia.com is provided by AVITTIA PRIVATE CAPITAL COMPANY “AS IS” and “AS AVAILABLE.” The www.avittia.com does not make any representation or authorization of any form, expressed or implied, regarding the operation of the Online Store or the information, content, material, or products contained therein. Users of the Online Store agree to use it at their own risk. AVITTIA PRIVATE CAPITAL COMPANY does not guarantee that www.avittia.com Online Store, servers, or emails sent by www.avittia.com do not contain viruses or other harmful elements. The www.avittia.com bears no responsibility for damages of any kind that may be caused by the use of the Online Store, including but not limited to, direct, indirect, accidental, coincidental, and consequential damages.

Product Descriptions

www.avittia.com tries to be as accurate as possible regarding the characteristics of the products displayed in its Online Store. However, www.avittia.com is not responsible if the features or other content related to products sold through our Online Store are inaccurate, incomplete, not up to date, or generally erroneous. All prices are listed as both “net” (before VAT) and “final” (including legal VAT). VAT is calculated and added during the addition process (add to cart) and the check-out process.

Right to Change

www.avittia.com reserves the right to make any changes to the online store, its commercial policy, and the Terms of Use at any time it deems necessary.

Applicable Law – Disputes

The visitors of the Online Store www.avittia.com automatically agree that these Terms of Use are subject to the laws of the Greek State regarding any dispute that may arise between users and the www.avittia.com Online Store. Any dispute related in any way to the use of the Online Store, www.avittia.com, or to the products or services sold through it, will first attempt to be resolved out of court. In case of failure to reach such a resolution, disagreements and related issues will be resolved in the competent Courts of Athens.

As of 15/2/2016, the European Commission’s Online Dispute Resolution (ODR) platform was launched, allowing both consumers and traders to resolve their disputes online, whether they concern domestic or cross-border transactions. ODR is directly linked to the competent Alternative Dispute Resolution (ADR) bodies in each country, which handle complaints. Each dispute resolution body has its own rules and procedures, which are usually simpler, faster, and less expensive than going to court. However, the choice of operator must be agreed upon by both parties.

In our country, the competent bodies are: A. The Independent Authority “Consumer Ombudsman” and B. The Ombudsman of Banking – Investment Services.

The process is carried out in four stages:

  1. Submission of a complaint
  2. Agreement on a dispute resolution body
  3. Processing of the complaint by the dispute resolution body
  4. Outcome and termination of the complaint.

The process is easy, completed online, and serves all EU countries. The body must take a decision within 90 days. ODR is part of Directive 2013/11/EC, which was recently harmonized in Greek legislation (with Joint Ministerial Decision 70330/2015), and provides for the possibility of electronic resolution of consumer disputes through the Alternative Dispute Resolution procedure throughout the EU.

Reference to the European ODR Entity

Payment Methods

The e-shop offers the ability to pay through credit, debit and prepaid cards of Visa, Mastercard, Maestro, Diners, Discover Credit, Debit and prepaid cards through the secure payment system of “Nexi Xpay”.

Τtransactions Security

All payments made using a card are processed through the electronic payment platform “Nexi X-Pay” of Nexi Payments Greece S.A. and uses TLS 1.2 encryption with a 128-bit encryption protocol (Secure Sockets Layer – SSL). Encryption is a way of coding the information until it reaches its recipients, who will be able to decode it using the appropriate key.

The Company is not responsible for the illegal use of a credit card by a non-holder, as long as its loss has not been declared to the bank. It is the sole responsibility of the customer to keep their credit card secure.

Order cancellations

Without limiting the provisions of Article 9 on Withdrawal, order cancellation can be made in the following cases and stages of its completion:

  • Before completing the order during the electronic process, you can remove the quantities of products from your cart by clicking on the “remove” button.
  • If the online order has been completed but the shipment of the products has not been completed, you can call 2109822087 (Mon-Fri 10.00-15.00) or contact via the email form at [email protected], and one of our partners will handle its cancellation.
  • If you have received the products you ordered, call us at 2109822087 (Mon-Fri 10.00-15.00) or contact us via the email form at [email protected], explaining why you wish to cancel the order. One of our partners will serve you immediately and inform you about all your options.

Shipping Costs

Free shipping can be given for orders:

  • For shipping to Greece: over 50€ that does not exceed 2kg.
  • For shipping to Cyprus: over €150 that not exceeding 2kg.

For orders over 2kg and/or over €50 for Greece and over €150 for Cyprus for shipping costs, call us at +30 2109822087.

In any case, shipping costs are set before the final payment amount is calculated.

Risks of Damage or Loss during Transport

The burden of risk regarding the carriage of products purchased from this website is allocated in accordance with the provisions of the contract of carriage. After the proven delivery of the product to the carrier (unless they are transported by means of our company), the relevant risk of loss or damage is borne by the buyer.

Invoicing

The list price, including VAT, displayed on the products on our website corresponds to the retail price of the product. We are unable to guarantee the price of a product until your order has been shipped.

Availability

Please note that we process each order within our available stock. If any of our products do not record their availability and are not available in our stock, we commit to informing you by email or phone within 5 working days, notifying you of the completion time of your order. Product availability is indicative and non-binding. Your order may be delayed for the following reasons:

  • The shipment of the product is delayed by our supplier: As part of our commercial operation and to offer you the best possible value for money, we order our products from a wide range of suppliers (domestic & international). Sometimes, without our responsibility, our order may get “stuck” in its transport or processing (e.g., customs clearance), so it is not available in our warehouses according to our schedule. In such a case, we will contact you to see if you consent to deliver the order without this product, to extend the delivery time, or to suggest an alternative.
  • The product you ordered has been discontinued and is not available: Among the products we display in our online store, rarely, the supplier of a particular item may have removed it without notice. In this case, an employee of our company will contact you immediately to provide you with all the alternatives.
  • In times of extreme weather conditions or strikes, as well as in any case of force majeure, which may affect the transport and delivery of your order.
  • In case it is impossible to contact you by phone or electronically (e.g., incomplete or incorrect registration of your details).

Basic Warranty Terms

AVITTIA PRIVATE CAPITAL COMPANY, with the distinctive title Avittia, warrants to the original purchaser and to anyone who owns the machine during the warranty period and bears the original proof of sale (referred to as “user”), that the product is made of new or equivalent parts, meets the published technical characteristics, has no defects in materials and assembly, and is in good working condition during use. AVITTIA PRIVATE CAPITAL COMPANY also guarantees the provision of specified technical support to the user. This limited warranty is in addition to any other warranty arising from Greek law. The repairs under warranty will be provided by AVITTIA PRIVATE CAPITAL COMPANY or an authorized partner for one year from the date of purchase. AVITTIA PRIVATE CAPITAL COMPANY does not guarantee uninterrupted or error-free operation.

During the warranty period, AVITTIA PRIVATE CAPITAL COMPANY will:

  • Provide technical support to the user to determine if the product is defective and why.
  • Repair or replace the product that is defective or has ceased to function, except in the cases listed below.

AVITTIA PRIVATE CAPITAL COMPANY will repair or replace the defective or out-of-service product. Replacement is done with a new or remanufactured one, equivalent to a new product. In case of replacement, the technical support department of AVITTIA PRIVATE CAPITAL COMPANY provides appropriate instructions for the return of the products. The original packaging must be stored during the warranty period in case it is needed. All spare parts or products replaced during the warranty belong to Avittia. Replacing the product does not extend the warranty period. In case of replacement, the defective or inoperative product must be returned to Avittia. Otherwise, the product will be charged at the current price on the Avittia price list. The product sent for replacement must not include consumables, cables, guides, or anything else that was included in the original packaging. All these items must be removed from the defective product by the user and used in the new one.

The warranty does not cover the repair of faults resulting from modifications or additions to the product, misuse, negligence or accident, electrical surges, lightning, use beyond the maximum permitted as defined by relevant instructions for use, environmental conditions outside specifications, maintenance or repair by persons not authorized in writing by AVITTIA PRIVATE CAPITAL COMPANY, or use of non-genuine consumables. Consumables are not covered by warranty.

Fulfillment of the Warranty

The company reserves the right to determine the time and place of repair of the device. The costs for sending and receiving the devices are borne by the customer, who is obliged to send or transport the device to and from the workshop with their own care.

Limited Liability Statement

In case the product is defective or ceases to work, the only remedy is repair according to the above. Even if this obligation is breached, the sole and exclusive liability of AVITTIA PRIVATE CAPITAL COMPANY to cover damages of any kind is limited to the price of purchasing the product, replacing, or repairing it. Under no circumstances shall AVITTIA PRIVATE CAPITAL COMPANY be liable for lost profits or any other financial loss.

Right of Withdrawal for Distance Purchases

In purchases made remotely (e.g., via the Internet), you can return the products you purchased, and we can repair, replace, reduce the price, or refund your money in the following cases, taking into account the relevant terms per case:

  1. In cases where, with the proven fault of our company, the product delivered does not correspond to the product of the order (wrong order reception, incorrect pricing, etc.).
  2. In cases where, through proven fault of our company, the product delivered had a defect in operation or was of faulty quality.

In all cases, the withdrawal period expires 14 days after the date of ordering the products. You must inform us that you wish to cancel your purchase either in writing through the contact form found at [email protected] or by phone at 2109822087. You must return the unused products in their original excellent condition (as new) and packaging in which they were delivered to you, within 10 days of the written or telephone notification of your intention to return the products.

The receipt of returned items will be accepted by our company when, in addition to the above, the following conditions are met:

  • The product is returned either by registered mail or by courier, in a secure package accompanied by a copy of the purchase and payment document. The consumer is liable for any reduction in the value of the goods only as a result of handling the goods other than that necessary to establish the nature, characteristics, and functioning of the goods. We are not responsible and will not compensate a consumer or honor withdrawal if damage has been caused to the goods by the consumer’s fault or in case of use that goes beyond what is necessary to establish the nature, characteristics, and operation of the goods.
  • If the product is returned without justification after an agreement, you must return the products unused, in their original excellent condition (as new) and packaging in which they were delivered to you; otherwise, the return is not accepted, and the product is returned to its sender at their own charge.
  • The address to which the products should be returned is: Avittia PC, 21 Metamorfoseos Sotiros Street, P.C. 17455, Alimos.

The cost of return shall be borne by the consumer. If the returned product exceeds 10 kg of actual or volumetric weight (Volumetric Weight in kilograms = Length x Width x Height in centimeters / 5000), please contact us to indicate the shipping method with the lowest possible charge.

Refund.

Your refund will be completed within 14 days of receiving your cancellation request. However, we may delay refunding you if we do not receive the products or unequivocal proof of their return. To refund your money, you must tell us the account to which you wish to make the deposit. The shipping costs are charged to the sender. If you have paid by debit or by credit card, we proceed immediately with the order to its issuer, and we are not responsible for any delays in crediting the price.

Content.

The information, opinions, and overall content presented on the website (including, but not limited to, texts, graphics, images, videos) are non-binding and are provided solely for informational and advisory purposes regarding issues related to medical conditions. They thus offer a comprehensive database on various practical matters of diagnosis and treatment in the relevant field. Under no circumstances do they replace or substitute professional medical advice, diagnosis, treatment, or the relationship between doctor and patient. For any examination, diagnosis, or treatment, visiting a specialized physician or medical personnel is recommended. The website bears no responsibility for any damage that may arise from any act or omission based partially or entirely on the information it provides.

The content of our website is created by our editorial team using modern technological tools, including artificial intelligence, to ensure the accuracy and completeness of information. Each article is based on reliable medical sources and clinical guidelines from recognized scientific organizations.

The use of artificial intelligence serves as a supporting tool for research, writing, and content organization, while final editing, verification, and approval are conducted by our editorial team. All information is checked for accuracy and regularly updated according to the latest scientific developments.

Artificial intelligence assists us in processing large volumes of medical information, identifying relevant sources, and structuring content in an accessible way for our users. However, human oversight remains essential to ensure medical accuracy and appropriateness of the information provided.

The sources and bibliographic references used for the creation of each article are listed as comprehensively as possible at the end of each text, allowing readers to verify and explore the information in greater depth.

The content is provided exclusively for informational purposes and does not constitute medical advice. Users should always consult their physician for health-related matters.

The website cooperates with suppliers and third parties at all stages of content collection, processing, and distribution. Therefore, it explicitly reserves the right regarding the accuracy, safety, suitability, and quality of such content. Within the framework of the free flow of information on the internet, users/visitors of the website are responsible for verifying and evaluating the information provided with the assistance of their attending physician and are encouraged to submit any comments or corrections via the website’s contact form. Users/visitors accept that any comments and/or patient testimonials they post on the website remain the sole responsibility of the user/visitor who posts them. The content of comments and/or patient testimonials submitted by users/visitors is visible to all users/visitors and is published anonymously, respecting the confidentiality and professional discretion required concerning the data or information posted or disclosed through the website. Furthermore, such content does not constitute a recommendation for any medical diagnostic examination or treatment.

Obligations and Responsibilities of the Website Visitor/User.

Users/visitors accept, agree, and acknowledge that they will use the website lawfully and appropriately, complying with any specific terms as applicable under the relevant legislation. They are also required to refrain from any illegal, unethical, unfair, or abusive use of the website’s content and services. They must not engage in actions or omissions that could cause harm or malfunction to the website, third parties, or jeopardize the provision of its services.

Indicatively, users/visitors agree not to use the website for:

  • Causing harm to any third party.
  • Transmitting illegal, offensive, vulgar, pornographic, threatening, defamatory, or otherwise harmful content, including content that infringes on third-party rights (e.g., intellectual and industrial property rights), violates personal dignity (e.g., racist or defamatory content), contradicts the law and ethical standards, or interferes with privacy and individual/social rights.
  • Accessing, distributing, processing, altering, or otherwise violating personal data of users/visitors.
  • Installing, promoting, or distributing content containing digital viruses, files, or programs designed to interfere with, destroy, or limit the functionality of any software or hardware, or to prevent other users/visitors from using the website.
  • Endangering the security of the website’s network.
  • Advertising or defaming other websites, products, services, or companies.

Users/visitors bear sole responsibility for their use of the website and any damages caused to it or third parties due to such use. They must fully compensate the website for any claims raised by third parties as a result of their actions. No part of the provided content constitutes or can be considered direct or indirect encouragement, advice, or recommendation for any action or omission. Instead, users/visitors must act at their own discretion, excluding any liability of the website. The website reserves the right to remove, disable, or restrict access if it determines in good faith that the terms of use have been violated.

In cases of illegal or non-compliant use of the website, users/visitors must intervene in legal proceedings and compensate the website for any damages or expenses incurred due to such violations.

Website Obligations.

The website strives to ensure that the information, content, and services provided are clear, accurate, complete, and continuously updated. However, it cannot be held responsible for any damage or negative consequences resulting from access to or use of the information and services provided, including third-party contributions.

Under no circumstances does its content replace professional medical advice, diagnosis, or treatment, nor does it imply any encouragement to undertake or avoid specific actions. Users/visitors must act at their own discretion, excluding any liability of the website.

The website makes every effort to maintain the proper functioning of its network but does not guarantee uninterrupted or flawless operation, nor that its servers or third-party providers will be free from viruses or similar threats. The website explicitly states that it cannot and is not obligated to control the security and content of third-party providers. However, it reserves the right to suspend access to any website if it becomes aware of any violation of the law or its terms.

The website may publish announcements, updates, and scientific news solely for informational purposes. It does not guarantee the suitability, completeness, accuracy, or adequacy of such information. Therefore, no financial or other claims for compensation can be made due to reliance on this information, and any costs incurred remain the sole responsibility of the visitor/user.

Corporate transparency.

Below are the details of the company to be published in accordance with article 47 on corporate transparency of Law 4072/12: AVITTIA PRIVATE CAPITAL COMPANY with the distinctive title Avittia, with VAT number 800879917 and Tax Office of KEFODE Attica. AVITTIA PRIVATE CAPITAL COMPANY is based in Alimos, 21 Metamorfoseos Sotiros Street, P.C. 17455, and is registered with GEMI Number: 143807703000.